Refund policy
Refund & Return Policy
We want you to love your Viral Trends purchase. Please read this policy before ordering.
Damaged, Defective, or Incorrect Items If your item arrives damaged, defective, or different from what you ordered, we'll send a replacement or issue a refund. To qualify:
- Contact us within 7 days of the delivery date.
- Send a clear photo or unboxing video showing the issue — this is required for all claims and helps us resolve them quickly.
- Email viraltrendszworld@gmail.com with your order number, photo/video, and a short description.
Once approved, we'll send a replacement or process your refund within 5-7 business days.
Change of Mind Since our products ship directly from our fulfillment partners, we're currently unable to accept returns for reasons other than damage, defect, or an incorrect item. Please review product photos and descriptions carefully before ordering.
Non-Delivery If your order hasn't arrived within 30 days of your shipping confirmation, contact us and we'll investigate with our shipping partner. If it's confirmed lost in transit, we'll send a replacement or full refund.
How Refunds Are Processed Approved refunds go back to your original payment method (PayPal/card). Please allow 5-10 business days to reflect, depending on your bank.
Contact Us Email viraltrendszworld@gmail.com with your order number for any refund or return request. We respond within 24-48 hours.